The Behavioral Intention of Citizen of Nigeria on E-Government Service by Utilization of The Unified Theory of Acceptance and Use of Technology (UTAUT)

Abstract

The government around the world is now using the electronic government as the modern way of providing service for their citizen. Hence, a number of studies have been investigated and explored the importance of information technology to transform delivery service by the government to their citizen, However, e-government implementation in Nigeria still lacking due to some reasons, such as inadequate of infrastructure and the participation of the citizen to use the e-government service. This is call for change and further study is needed to investigate the behavioral intention of a citizen to use e-government service in Nigeria. Furthermore, the Unified Theory of acceptance and Use of Technology (UTAUT) model is used in this paper as its best model to explore the behavioral intention and usage, and it is combined with eight theories and models of technology adoption or acceptance toward a unified view. Thus the current paper is conceptualized that citizens' behavioral intention to use e-government is expected to be influenced by the citizen. This paper contributes in two folds; practically and theoretically. Citizen is the main role of using e-government service, thus require attention. The social influence, facilitating condition, performance expectancy and Effort expectancy are expected to influence the behavioral intention to use the e-government service. Therefore, the findings will help the government to formulate policies that consider the citizen's intention to use e-government service. The conceptual paper compares only on the fundamental concepts and findings, thus calls for an empirical validation of the proposed framework.