A case study of lean digital transformation through robotic process automation in healthcare-Reference-Cited by-同舟云学术

A case study of lean digital transformation through robotic process automation in healthcare

Published:2024-06-25 Issue:1 Volume:14 Page:
ISSN:2045-2322
Container-title:Scientific Reports
language:en
Short-container-title:Sci Rep

Author:

Huang Wei-Lun,Liao Shu-Lang,Huang Hsueh-Ling,Su You-Xuan,Jerng Jih-Shuin,Lu Chien-Yu,Ho Wei-Sho,Xu Jing-Ran

Abstract

AbstractUnder Taiwan's National Health Insurance (NHI) system, it's crucial for all healthcare providers to accurately submit medical expense claims to the National Health Insurance Administration (NHIA) to avoid incorrect deductions. With changes in healthcare policies and adjustments in hospital management strategies, the complexity of claiming rules has resulted in hospitals expending significant manpower and time on the medical expense claims process. Therefore, this study utilizes the Lean Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) management approach to identify wasteful and non-value-added steps in the process. Simultaneously, it introduces Robotic Process Automation (RPA) tools to replace manual operations. After implementation, the study effectively reduces the process time by 380 min and enhances Process Cycle Efficiency (PCE) from 69.07 to 95.54%. This research validates a real-world case of Lean digital transformation in healthcare institutions. It enables human resources to be allocated to more valuable and creative tasks while assisting hospitals in providing more comprehensive and patient-centric services.

Publisher

Springer Science and Business Media LLC

Link

https://www.nature.com/articles/s41598-024-65715-9.pdf

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