1. Evaluating the Quality of Medical Care
2. 2 A Donabedian . Frame of reference: In: Donabedian A (ed).A Guide to Medical Care Administration, Vol. II: Medical Care Appraisal - Quality and Utilization.Washington, DC: The American Public Health Association, 1969.
3. The link between new and return business and quality of care
4. 5National Health Strategy Background Pape no. 10: A study of hospital outpatient and emergency department services.NSW: Treble Press, 1992.