1. Wilkin D Gillam S Leese B The National Tracker Survey of Primary Care Groups and Trusts: Progress and Challenges: 1999/2000 2000
2. Day P Klein R Accountabilities: Five Public Services 1987
3. Lupton C Peckham S Taylor P Managing Public Involvement in Healthcare Purchasing 1998
4. The rhetoric of consumerism and the exclusion of community;Berry;Community Development Journal,1983
5. Consumerism and the public sector: how well does the coat fit?;Potter;Public Administration,1988