1. McCaig L. National Hospital Ambulatory Medical Care Survey: 1995 outpatient department summary. Adv Data. 1997;284:1–17.
2. Law A, Kelton D. Simulation Modeling and Analysis. New York: McGraw-Hill; 1991.
3. Handbook of Simulation. Principles, Methodology, Advances, Applications, and Practice. Banks J, ed. New York: John Wiley and Sons; 1998.
4. Aharonson-Daniel L, Paul R, Hedley A. Management of queues in out-patient departments: the use of computer simulation. J Manag Med. 1996;10:50–8.
5. Benneyan J. An introduction to using computer simulation in healthcare: patient wait case study. J Soc Health Syst. 1997;5:1–15.