House staff nonverbal communication skills and standardized patient satisfaction

Author:

Griffith Charles H.,Wilson John F.,Langer Shelby,Haist Steven A.

Publisher

Springer Science and Business Media LLC

Subject

Internal Medicine

Reference13 articles.

1. Burgoon JK. Nonverbal signals. In: Knapp ML, Miller GR, eds. Handbook of Interpersonal Communication. Beverly Hills, Calif: Sage Publications; 1985:344–90.

2. Nardone DA, Johnson GK, Faryna A, Coulehan JL, Parrino TA. A model for the diagnostic medical interview. Nonverbal, verbal and cognitive assessments. J Gen Intern Med. 1992;7:437–42.

3. Koss T, Rosenthal R. Interactional synchrony, positivity, and patient satisfaction in the physician-patient relationship. Med Care. 1997;35:1158–63.

4. Bensing J. Doctor-patient communication and the “quality” of care. Soc Sci Med. 1991;32:1301–10.

5. Comstock LM, Hooper EM, Goodwin JM, Goodwin JS. Physician behaviors that correlate with patient satisfaction. J Med Educ. 1982;57:105–12.

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