1. 1 C. Argyris, R. Putnam, and D. Smith (1985 )Action Science. Jossey-Bass, San Francisco.
2. Primary nursing and the role of the nurse preceptor in changing long-term mental health care: an evaluation
3. Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
4. 4 P. Barrett (2001 ) The early mothering project: what happened when the words 'action research' came to life for a group of midwives . InHandbook of Action Research(Reason P. & Bradbury H. eds), Sage, London, pp. 294-300.
5. First-Order, Second-Order, and Third-Order Change and Organization Development Interventions: A Cognitive Approach