1. 1 L Donaldson . Medical mishaps: a managerial perspective. In: Rosenthal M, Mulcahy L, Lloyd-Bostock S, eds.Medical Mishaps. Pieces of the Puzzle.Buckingham: Open University Press; 1999: pp. 210-20.
2. 2 M Rosenthal .The Incompetent Doctor: Behind Closed Doors. Buckingham. Open University Press; 1995 .
3. 3 C Bosk .Forgive and Remember: Managing Medical Failure. Chicago: University of Chicago Press, 1979 .
4. Managing medical mistakes: Ideology, insularity and accountability among internists-in-training
5. 5 T Parsons .The Social System. New York: Free Press; 1951 .