1. 1. M. Riley (1998 ) Human Resource Management in the Hospitality and Tourism Industry, 2nd edn , pp. 14, 43 and 14, 43 . Butterworth Heinemann, London.
2. 3. A. Boer, R. Thomas, and M. Webster (1997 ) Small Business Management. A Resource-Based Approach for the Hospitality and Tourism Industries . pp. 17, 20 . Cassel, London.
3. Matching the management of human resources to service operations