1. Accuracy. (2022). Retail banking transformation-Trends and the future. Accuracy. https://www.accuracy.com/perspectives/retail-banking-transformation-trends-and-the-future
2. Albahary, S. (2018). New Data Shows Why Consumers Change Banks. Perficient Blogs. https://blogs.perficient.com/2018/10/23/new-data-shows-consumers-change-banks/
3. ANZ. (2021). Embracing technology-Helping seniors become tech savvy. https://news.anz.com/new-zealand/posts/2021/02/digital-learning-age-concern
4. Arias, H. (2023). Embedded financial services: Disruption ahead. https://enterprisersproject.com/article/2023/4/embedded-financial-services
5. Bank of New Zealand. (2022). Community partnerships to boost digital skills for those most in need. BNZ Debrief. https://blog.bnz.co.nz/2022/10/community-partnerships-to-boost-digital-skills-for-those-most-in-need