Relationship of Computer Users' Performance to Their Attitudes toward Interactive Software

Abstract

The present study suggests a method of integrating user performance and attitudes toward the computer system into the quality control procedures (QCP). The objective of this approach is to enable the decision makers to manage by exceptions (MBE) and thus be more effective and more efficient. Accordingly, this study computes the correlations between performance related variables and users' attitudes. The computer facility management will investigate only systems whose users have demonstrated performance or attitudes below a desirable minimum level and thus manage by exception. Likewise, the relationship between performance and attitude will be investigated.