Feedback in Hightech Writing

Abstract

This article is concerned with reviews, surveys, tests, and other formal procedures used in writing for the computer industry that are designed to provide authors and publications managers with information about the quality and nature of documentation. The literature in this area reveals a number of problems with feedback in hightech writing, including the lack of a consistent definition of feedback processes. The article investigates various types of reviews, theoretical aspects of feedback, and elements of feedback specific to hightech writing. This investigation yields three consistent perspectives on feedback: management, style and rhetoric, and research.