Technical Communication in Written and Oral Modes

Abstract

This paper posits that the technical communicator probably spends more time engaged in oral communication activity than he does in written; thus, to be an effective technical communicator one needs an appreciation and an understanding of both modes. Differences between oral and written communication, and methods of difference reduction, are discussed for the dimensions of: 1) permanency, 2) style, 3) interactional control, 4) mediation, and 5) effects. The conclusion is drawn that to be effective the technical communicator must develop the ability to produce messages which evoke common understanding among those participating in the communication event.