Content Analysis as a Best Practice in Technical Communication Research

Author:

Thayer Alexander1,Evans Mary2,McBride Alicia3,Queen Matt4,Spyridakis Jan5

Affiliation:

1. Microsoft Corporation

2. National Oceanic & Atmospheric Administration

3. Friends Committee on National Legislation

4. Consultant

5. University of Washington

Abstract

Content analysis is a powerful empirical method for analyzing text, a method that technical communicators can use on the job and in their research. Content analysis can expose hidden connections among concepts, reveal relationships among ideas that initially seem unconnected, and inform the decision-making processes associated with many technical communication practices. In this article, we explain the basics of content analysis methodology and dispel common misconceptions, report on a content analysis case study, reveal the most important objectives associated with conducting high quality content analyses, and summarize the implications of content analysis as a tool for technical communicators and researchers.

Publisher

SAGE Publications

Subject

Education,Communication

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