The Impact of Cognitive Appraisal, Locus of Control, and Level of Exposure on the Computer Anxiety of Novice Computer Users

Abstract

With the mass introduction of computers in the workplace researchers have spent considerable time, over the last two decades, investigating methods to effectively integrate this technology into the daily routines of employees at all levels within the organization [1–3]. An exogenous variable, and precursor to introduction of computers, is computer anxiety [4–6]. Computer anxiety is generally defined as an anxious response by the individual to the anticipated or actual contact with computers [7]. This article examined the relationship of cognitive appraisal, locus of control, prior exposure, and computer anxiety. It was hypothesized that an individual's appraisal of a computing situation, whether the person was internally or externally focused, and their prior experience with computers would affect their level of computer anxiety as measured by the Computer Concerns Questionnaire. A stepwise multiple regression was performed and the results indicated that cognitive appraisal and exposure were significant predictors of computer anxiety. The authors conclude that early assessments of a novice user's appraisal of the situation should be used to tailor training programs to the specific individual's needs.