Identify Key Performance Indicators for Designing Emergency Department dashboard in a referral Cardiac Hospital

Abstract

Background: Today, organization management in healthcare organizations needs to monitor and evaluate performance for better decision and policy making. Objectives: This study aimed at determining the Key Performance Indicators (KPIs) using software and a management dashboard. Methods: This study searched several articles discussing KPIs of emergency departments. A comprehensive list of indicators was obtained and presented to an expert panel with a wide range of experiences. The experts finalized the KPIs. A second round was performed to confirm the performance using Smart Pilates software. Based on the final panel’s rating, a list of KPIs was developed to be used. The extracted data was prepared to be entered into the computer system to design the dashboard using QlickView software. Subsequently, according to the type of indicator, the dashboard was designed with special software. Results: The extracted 14 KPIs of emergency departments were determined in three dimensions of input, process, and output. Following that, the project team designed a dashboard with 14 KPIs. Conclusion: To design and develop a dashboard, the management of information was essential for organizations. It is recommended that managers use KPIs for evaluating and monitoring emergency departments. Moreover, it can be used for planning and evaluating the performance in emergency departments.