Research on Trans-Boundary Convergence of Different Service Chains in Health Service Ecosystem

Abstract

With the aging of the population and the development of modern service industries, the health service ecosystem (HSE) is beginning to emerge. As a new form of healthcare industry in the Internet era, HSE has its inherent “social cyber” complexity: the source of healthcare service is social, and such sociality aggravates the diversity, uncertainty, and dynamics of service supply. This poses new challenges to the service matching between diverse supply and personalized requirements for aged persons. In order to meet this challenge, it is necessary to conduct the trans-boundary cooperation and integration between service chains in different domains, including business convergence, interface convergence and value convergence. This task is very difficult and there is currently no common method. In order to change such a situation, this paper proposes an interactive trans-boundary convergence method for health service ecosystem based on micro-service architecture. Firstly, the method confirms the value of service convergence, and then uses this as a driving force to achieve business process integration of different service chains. Then, the business coupling between different service chains is converted into asynchronous data communication to achieve interface convergence. Finally, the value assessment of service convergence is given to realize the value convergence. This method has been verified in the construction of National healthcare service platform for the elderly in China. The results demonstrate that our method has a substantial promise.