Digital Transformation in the Public Sector during the COVID-19 Pandemic and how it was impacted by Leadership: Literature Review.

Abstract

Digital transformation has been slow in the public sector due to the culture and leadership of institutions. The advent of the COVID-19 pandemic created a change in the attitude and confidence of leaders with regard to the adoption of digital transformation. In this article, the focus is on digital transformation in the public sector and how it was impacted by the pandemic and organisational leadership by mostly reviewing studies conducted between the years 2019 to 2022. The changes in the work environment made public institutions more digital and required new skills in order to manage the process and the organisation through these turbulent times. A new kind of leadership known as "digital leadership" was formed as a result of the e-work environment that resulted from information technology's advancement and incorporation into organizational processes.