The influence of service recovery on perceived justice under different involvement level－an evidence of retail industry-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

The influence of service recovery on perceived justice under different involvement level－an evidence of retail industry

Published:2008-04-09 Issue:1 Volume:4 Page:
ISSN:1813-5498
Container-title:Contemporary Management Research
language:
Short-container-title:CMR

Author:

Chang Hong-sheng,Lee Ju-Chun,Tseng Chien-Ming

Publisher

Academy of Taiwan Information Systems Research

Subject

Management of Technology and Innovation,Management, Monitoring, Policy and Law,Marketing,Strategy and Management,Economics and Econometrics,Management Information Systems

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Perceived Interactional Justice of Service Recovery and Post-recovery Satisfaction: A Study of Domestic Airline Customers in South West Nigeria;British Journal of Management and Marketing Studies;2021-07-30

2. Service Recovery Strategies versus Customers’ Expectations, Race for Sustainability: a Qualitative Study on Micro Brands;Marketing – from Information to Decision Journal;2018-12-01

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP