Contact Logger: Measuring everyday intergroup contact experiences in near-time

Abstract

AbstractIntergroup contact research has traditionally relied on retrospective accounts of intergroup encounters, mainly through survey-based or observational methods. This study introduces and tests the usability of a purpose-built, location-aware mobile application—the Contact Logger. This application enables the recording of interpersonal and intergroup encounters, in public and private spaces (both indoor and outdoor), in their here-and-now contexts. The main advantage of this approach, as compared to traditional methods, lies in its ability to collect repeated and timely (near-time) self-assessments of individuals’ behaviors and experiences. It also allows for geographical location data to be logged. Usability testing was conducted in a real-world environment and took place over the course of seven days, during which participants (N = 12) logged every contact they had with an outgroup member (here, older people). Subsequently, participants completed a paper-and-pencil questionnaire, reporting on the usability and experience of using the Contact Logger. The results showed that the application is a viable and easy-to-use alternative to traditional methods. The information gathered aided the further development and optimization of the application. The outcomes of this development process are also briefly discussed.