Human Centered Design to enhance inclusive tourism by improving elderly mobility in the post pandemic era.

Abstract

This contribution aims to analyse the current situation of Lezha region to propose possible intervention opportunities to enhance local and not local tourism. Starting with the current trend of ageing society and its relative tourism consequences and following with the mobility infrastructures analysis, then the most important key areas of intervention of Lezha region are presented: Cultural heritage, Naturalistic areas, seaside and mountain tourism. Finally, a new approach called Human Centered Design (HCD) approach is presented as possible tool to lead the transformation from a mobility car-centred system to a multi modal mobility system. Aim of this approach is to rethink the entire mobility to be more inclusive, by enlarging the possible cohort of users, and consequently to make tourism more accessible especially for frail people like elderly.