НR-MANAGEMENT PRACTICE IN THE UKRAINIAN HOTEL CHAIN

Abstract

The article considers the specifics of the work of HR-manager in the hotel chain, the basics of his interaction with the team, the role in building corporate style and the formation of HR-brand of the enterprise. The functions of the HR-department in large chain hotels have been determined, the directions of work and the structure of the HR-department of the Ukrainian hotel chain «Reikartz Hotel Group» have been studied. It has been established that the HR-department of the hotel chain is divided into two sectors: the sector for work with current employees, which covers processes from onboarding to offboarding, and the recruitment sector, which focuses on recruiting new employees for different units and departments. It is determined that the work of the human resources management department in the hotel chain is based on the institutes of mentoring. The HR- manager of the «Reikartz Hotel Group» is a team-building and leadership trainer, moderator of trainings and organizer of master classes dedicated to raising service standards and the quality of interaction between hotel departments. The role and tasks of the automated system of training and development of personnel in chain hotels are revealed, the LMS (Learning Management System), which is used in the Ukrainian hotel chain «Reikartz Hotel Group» for adaptation of new employee and work with staff, is studied. According to the standards of the hotel chain, each new employee is assigned a course in the LMS, which is mandatory. The peculiarities of the organization of trainings and webinars conducted by the HR-department of the hotel chain are studied. It has been established that in the field of hospitality, it is necessary to combine online training with offline trainings and master classes for the formation and development of soft and hard skills. In particular, HR-speakers and internal trainers are the speakers in the hotel chain, and practitioners are invited to teach the processes of narrow specialization. Innovative HR-projects are characterized, which help to strengthen the competitive advantages of the hotel chain «Reikartz Hotel Group» in the domestic and foreign markets.