1. Abdel Maqsood, A. S., Oweis, A. I., & Hansa, F. S. (2012). “Differences between patients’ expectations and satisfaction with nursing care in a private hospital in Jordan.” International Journal of Nursing Practice, 18, 140–146. https://doi.org/10.1111/j.1440-172X. 2012.02008.x
2. Abd-El-Salam, E. M.,Shawky, A. Y., & El-Nahas, T. (2013). ‘‘The Impact of Corporate Image and Reputation on Service Quality, Customer Satisfaction and Customer Loyalty: Testing The Mediating Role’’, Case Analysis in an International Service Company, The Business & Management Review, 3(2), 177.
3. Akbolat, M., Ünal, Ö., & Amarat, M. (2019). “Hastane Fiziksel Ortamına İlişkin Deneyimlerin Hasta Memnuniyetine Etkisi.” 4. Uluslararası Sağlık Bilimleri ve Yönetimi Kongresi, 20-23 Haziran, İstanbul, Türkiye.
4. Amarat, M., Baş, T., Akbolat M. & Ünal Ö. (2021). “How does the perception of corporate reputation of patients shape?” International Journal of Healthcare Management, 14(2), 375-382, DOI: 10.1080/20479700.2019.1647946
5. Bahar, B. (2019). “Kurumsal itibar ve kuramsal temelleri.” Journal of Yaşar University, 14(55), 226-236.