THE EFFECT OF WORKPLACE OSTRACISM ON JOB SATISFACTION AND TURNOVER INTENTION IN HOTEL ENTERPRISES

Abstract

The main purpose of this study is to investigate the effect of workplace ostracism perceptions of hotel employees on their job satisfaction levels and turnover intentions. The model developed for this purpose has been tested empirically. In order to obtain the data used in the research, 345 people working in 4 and 5 star hotels in Konya were reached. The data were collected by questionnaire technique. Statistical analyzes of the research were evaluated with the help of SPSS 25 and G*Power programs. The hypotheses of the research were carried out by linear regression analysis. The power of the study was determined as 89% with 5% Type 1 error and d= 0.5 effect size. As a result of the study, it was determined that workplace ostracism affects job satisfaction negatively and affects turnover intention positively. The results of the study are expected to contribute to the widespread knowledge framework about workplace ostracism. Limitations of the research and suggestions that can be developed for the accommodation industry in line with the results are discussed at the end of the study.