1. Validation and improvement of the European Customer Satisfaction Index for the Spanish wine sector;Ajami;TQM Journal,2018
2. The Antecedents and Consequences of Customer Satisfaction for Firms;Anderson;Marketing Science,1993
3. Atuo, E.C. and Kalu, S. 2017. Service Failure Recovery and Customer Loyalty: A Study of Airline Industry in Nigeria. International Journal of Marketing and Communication Studies, 2(2): 33-46.
4. Bian, L.K., Haque, A., Wok, S. and Tarofder, A.K. 2019. The effect of customer satisfaction on customer loyalty in the motor industry. Opcion, 35(Special Issue 21): 947-963.
5. Service Environment of Restaurants: Findings from the youth customers;Boo;Journal of ASIAN Behavioural Studies,2017