Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services

Author:

Egbunike Jennifer N,Shaw Chris,Porter Alison,Button Lori A,Kinnersley Paul,Hood Kerry,Bowden Sue,Bale Sue,Snooks Helen,Edwards Adrian

Publisher

Royal College of General Practitioners

Subject

Family Practice

Reference30 articles.

1. Welsh Assembly Government (2004) Health challenge Wales (National Assembly for Wales, Cardiff) http://wales.gov.uk/hcwsubsite/healthchallenge (accessed 14 Jan 2010).

2. Welsh Assembly Government (2005) Designed for life: creating world class health and social care for Wales in the 21st century (National Assembly for Wales, Cardiff) http://www.wales.nhs.uk/documents/designed-for-life-e.pdf (accessed 14 Jan 2010).

3. Out-of-hours palliative care: a qualitative study of cancer patients, carers and professionals;Worth;Br J Gen Pract,2006

4. Carson D (2000) New partnerships in out-of-hours care — an independent review of GP out-of-hours services in England, Raising standards for patients (Department of Health, London).

5. Department of Health (2004) Commentary on the national out-of-hours quality requirements and their performance management. Gateway number 3921 (Department of Health, London).

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