Perspectives of pharmacists in general practice from qualitative focus groups with patients during a pilot study

Abstract

BackgroundUtilising skill mix in general practice is proposed as a solution to the demand-supply issue. Pharmacists can play an important role in this context leading to an increase in training and funding for independent prescriber roles. A role for Pharmacists in General Practice was funded, piloted and evaluated by NHSE from 2015.AimWhat is the patient perspective of pharmacists in patient facing roles in general practice in the UK?Design & SettingFocus group interviews exploring patient perspectives on the pharmacist role.Method33 patients, five focus group interviews (January-December 2016). Data was iteratively analysed using the one sheet of paper technique.ResultsWhile public are aware of the primary care crisis, they are less well informed about potential solutions. Data showed patients primarily sought access to a clinician over expressing a preference for any type of clinician. Low awareness was shown about the role and there was initial confusion about pharmacist’s roles. Acceptability levels were high.Pharmacists add value and provide an expert medication focused service which can have a positive impact on medicines use.Patients reported benefit from longer appointments, feeling they weren’t rushed, and that all their conditions were being considered holistically. They trusted pharmacists as experts in medication and trust was consolidated over time. Regular coaching from a pharmacist could lead to improved patient self-monitoring and self-care.Conclusion (implications)Pharmacists can add value to the general practice team and this is recognised by patients.