Telephone triage systems in UK general practice: analysis of consultation duration during the index day in a pragmatic randomised controlled trial

Author:

Holt Tim A,Fletcher Emily,Warren Fiona,Richards Suzanne,Salisbury Chris,Calitri Raff,Green Colin,Taylor Rod,Richards David A,Varley Anna,Campbell John

Publisher

Royal College of General Practitioners

Subject

Family Practice

Reference11 articles.

1. Hippisley-Cox J Vinogradova Y (2009) Trends in consultation rates in general practice 1995/1996 to 2008/2009: analysis of the QResearch database (Health and Social Care Information Centre, Leeds).

2. Patient experience of access to primary care: identification of predictors in a national patient survey

3. Depersonalised doctors: a cross-sectional study of 564 doctors, 760 consultations and 1876 patient reports in UK general practice

4. Royal College of General Practitioners (2013) The 2022 GP: A vision for general practice in the future NHS (RCGP, London).

5. Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis

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