1. Department of Business Innovation and Skills Business population estimates for the UK and regions 2013. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/254552/13-92-business-population-estimates-2013-stats-release-4.pdf (accessed 26 Nov 2013).
2. Maude F (Nov 19, 2013) The Independent, We need a vibrant ecosystem of providers but I expect G4S to emerge stronger after review. The reward will be savings for taxpayers. http://www.independent.co.uk/voices/comment/we-need-a-vibrant-ecosystem-of-providers-but-i-expect-g4s-to-emerge-stronger-after-review-8950258.html (accessed 27 Nov 2013).
3. NHS England announces inquiry into ailing 111 service
4. Reliance of 111 on non-clinical staff has increased pressure on emergency departments, MPs say
5. NHS 111 led to more ambulance dispatches, finds study