Investigating the public’s use of Scotland’s primary care telephone advice service (NHS 24): a population-based cross-sectional study

Author:

McAteer Anne,Hannaford Philip C,Heaney David,Ritchie Lewis D,Elliott Alison M

Publisher

Royal College of General Practitioners

Subject

Family Practice

Reference22 articles.

1. NHS 24 (2001) NHS 24 summary report (NHS 24, Glasgow).

2. NHS 24 Annual report and accounts 2012/2013, http://www.nhs24.com/aboutus/nhs24board/annualreportandaccounts/ (accessed 12 Feb 2016).

3. The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review;Bunn;Br J Gen Pract,2005

4. A U.K. case study of who uses NHS Direct: investigating the impact of age, gender, and deprivation on the utilization of NHS Direct;Cook;Telemed J E Health,2012

5. Socio-economic determinants of casualty and NHS Direct use

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