1. Department of Health. (2010) Equity and excellence: liberating the NHS. (Department of Health, London) http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_117794.pdf (accessed 8 Jan 2013).
2. Department of Health. (2009) Understanding what matters: a guide to using patient feedback to transform services. (Department of Health, London) http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_099779.pdf (accessed 8 Jan 2013).
3. Chief Medical Officer for England’s Working Group. (2008) Medical revalidation — Principles and Next Steps. (Department of Health, London) http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_086431.pdf (accessed 8 Jan 2013).
4. Assessing the professional performance of UK doctors: an evaluation of the utility of the General Medical Council patient and colleague questionnaires.;Campbell;Qual Saf Health Care,2008
5. British Medical Association. (2009) Developing general practice: listening to patients. (BMA, London).