Alumni Level of Satisfaction on the Services Rendered by the College of Education: Basis for Service Enhancement Planning

Abstract

Alumni associations provide a platform for members of a community who share similar experiences to interact. The main goal is to improve ties between students and alumni while advocating for and contributing to the expansion and improvement of the university in various ways. This study employs a descriptive survey design and analytical approach, using an adapted instrument, conducted on a purposive sample of 102 alumni respondents who attended the annual alumni homecoming activity from various degree programs in the College of Education. The raw data was analyzed using frequency counts, percentages, and ranks. A t-test was used to determine the significant relationship between the variables. The findings revealed that most of the alumni who attended the activity were graduates of the Bachelor of Elementary Education program with one year or less of teaching experience, occupying teaching positions. The alumni were highly satisfied with the quality of instruction in their major and their internship or field experience. In general, they were satisfied with the curriculum and instruction, support, and sports services provided by the College of Education. There was no significant difference in the level of satisfaction with the College of Education's services regarding curriculum, instruction, support services, and extracurricular activities among different degree programs, years of teaching experience, and current teaching positions.