Author:
WL van Geffen Mark, ,M van der Waaij Koen,M Stassen Patricia, ,
Abstract
Background: Internal medicine residents are frequently interrupted by phone calls, which may compromise workflow, work quality and job satisfaction. Aim: This study investigates the number, nature and impact of calls on residents and their work during evening shifts in the emergency department and ward. Methods: This prospective observational study compares measurements from direct observations with subjective data from questionnaires. Results: Residents received 26 resp. 30 (median) calls per shift in the emergency department and ward, with duration of 50 resp. 80 seconds. Residents perceived high burden and impact on quality of work and job satisfaction. Discussion & Conclusion: Frequent interruptions by phone calls were observed, which resulted in high burden. Our study raises the urgency for finding solutions and provides insights necessary for possible interventions.
Subject
Critical Care and Intensive Care Medicine,Emergency Medicine,General Medicine,Internal Medicine
Cited by
3 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献