Working Conditions, Satisfaction of Front-Line Agents and their Intent to quit or stay in French and Japanese Call Centers-Reference-Cited by-同舟云学术

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Working Conditions, Satisfaction of Front-Line Agents and their Intent to quit or stay in French and Japanese Call Centers

Published:2014-12-09 Issue:4 Volume:N° 94 Page:39-55
ISSN:1163-913X
Container-title:Revue de gestion des ressources humaines
language:
Short-container-title:

Author:

Nohara Hiroatsu,Nitta Michio

Publisher

CAIRN

Reference23 articles.

1. Labor Contracts as Partial Gift Exchange;Akerlof George A.;The Quarterly Journal of Economics

2. Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies;Batt Rosemary;British Journal of Industrial Relations

3. Notes on the Concept of Commitment;Becker Howard S.;American Journal of Sociology

4. The mediating effects of multidimensional commitment on job satisfaction and intent to leave;Clugston Michael;Journal of Organizational Behavior

5. Les conditions d'activité des femmes en couple : une comparaison entre la France et le Japon sur la période 1992-2007;Dupray Arnaud;Revue Française de Socio-Économie

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