Perceiving Therapeutic Communication: Client–Therapist Discrepancies

Author:

Fan Chia-Wei1,Hazlett Jillian N.2,Taylor Renée R.3

Affiliation:

1. Chia-Wei Fan, PhD, OTR/L, is Assistant Professor, Department of Occupational Therapy, AdventHealth University, Orlando, FL; chia-wei.fan@ahu.edu

2. Jillian N. Hazlett, MS, is Occupational Therapy Student, Department of Occupational Therapy, University of Illinois Chicago.

3. Renée R. Taylor, PhD, is Professor, Department of Occupational Therapy, University of Illinois Chicago.

Abstract

Abstract Importance: Few studies have examined differences in clients’ and therapists’ perspectives on therapeutic communication; this article contributes to the knowledge base. Objective: To examine clients’ and therapists’ real-time perceptions of therapeutic communication. Design: Observational, quantitative, cross-sectional study. Setting: Inpatient and outpatient units of a large urban teaching hospital. Participants: Clients (n = 110) and rehabilitation therapists (n = 38; occupational, physical, and speech). Outcomes and Measures: Demographic characteristics, Clinical Assessment of Modes (CAM). Results: Clients perceived that therapists communicated by instructing more, and therapists reported empathizing more. Conclusions and Relevance: The findings suggest that clients and therapists may perceive therapeutic communication differently. What This Article Adds: This article supports therapists’ use of the CAM to examine multiple perspectives on their communication mode use, as described in the Intentional Relationship Model.

Publisher

AOTA Press

Subject

Occupational Therapy

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4. The values of occupational therapy: Perceptions of occupational therapists in Quebec;Drolet;Scandinavian Journal of Occupational Therapy,2016

5. Improving postoperative patient reported benefits and satisfaction following spinal fusion with a single preoperative education session;Eastwood;Spine Journal,2019

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