The Current Aspects of Digital Marketing: Key Performance Indicators

Abstract

Due to the fact that new digital technologies are rapidly developing in the world, the process of digitalization of society, business and the State is actively underway, the present-day issue of digitalization of marketing activities of enterprises in order to timely adapt business to new challenges and ensure competitive advantages in the market is of relevance. The purpose of the article is to study the theoretical aspects of determining the essence of digital marketing, features of the use of channels, digital marketing technologies, analytical indicators, and instruments for its effective use. In the analysis, systematization and generalization of scientific works of many scholars, the practical aspects of digitalization of marketing were considered, the views of researchers on the definition of the concept of «digital marketing» were systematized. As a result of the study, modern digital marketing instruments and channels are allocated. The possibilities of digital marketing and the dynamics of its development are defined. It is noted that, in addition to communication channels, digital marketing involves the use of modern online technologies to process the necessary information and creates a strategic asset of the enterprise – a database. Based on data analysis, management and marketing decisions are made. Accordingly, an important component for the digitalization of the marketing activity of the enterprise is business analytics, which is formed and obtained using web analytics. It is substantiated that the effect of the introduction of digital marketing instruments and channels will allow to use knowledge about the necessary web analytics systems and key performance indicators that reflect the effectiveness of digital marketing. The prospect of further research in this direction is the development of digital marketing strategies for various business areas, taking into account the results of the analysis of the main performance indicators of digital marketing.