Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

Author:

Akbar Fuad Husain1ORCID,Awang Abdul Hair2ORCID,Rivai Fridawaty1ORCID

Affiliation:

1. Hasanuddin University, Indonesia

2. National University of Malaysia, Malaysia

Publisher

FapUNIFESP (SciELO)

Subject

General Dentistry,Pediatrics, Perinatology and Child Health,Oral Surgery,Orthodontics

Reference50 articles.

1. The understanding of Indonesian patients of hospital service quality in Singapore;Budiwan V;Procedia Soc Behav Sci,2016

2. Service quality assessment of hospitals in Asian context: an empirical evidence from Pakistan;Shafiq M;Inquiry,2017

3. Law Number 44 of 2009 on Hospital (State Gazette of the Republic of Indonesia of 2009 Number 153, Supplement to the State Gazette of the Republic of Indonesia Number 5072);Jakarta,2009

4. Regulation of the Minister of Health of the Republic of Indonesia Number 4 Year 2018 About Obligations of Hospitals and Patient Responsibilities;Jakarta,2018

5. Factors Affecting dental service quality;Bahadori M;Int J Health Care Qual Assur,2015

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