Dimensions of the use of technology and Artificial Intelligence (AI) in Recruitment and Selection (R&S): benefits, trends, and resistance

Abstract

Abstract This study investigates the dimensions of the use of technological devices, including Artificial Intelligence (AI) in Recruitment and Selection (R&S) processes, from the perspective of recruiters from pharmaceutical companies located in the state of São Paulo. A qualitative research was carried out, through a semi-structured interviews with 12 people with experience in R&S before and after the advent of technology. The benefits, trends, and resistance regarding the use of technology and AI in R&S processes were verified. One benefit is the role of technology and AI in reducing the bureaucracy of HR, leaving it with a more strategic and consultative focus, by reducing time and cost in screening CVs and selecting candidates. A trend was that the pandemic brought a paradigm shift in the use of technologies in the R&S process, which should be used, either fully or partially, for a greater range of vacancies. Resistance was found in the skepticism about the assertiveness in candidate selection from the use of technology and AI due to the reduction of human contact. The ambiguous questions about the implications of the use of technology and AI on business diversity were also discussed. Suggestions for future research and research limitations were also presented.