A Comprehensive Approach to Job Performance in the Service Sector: A Systematic Literature Review
Author:
Affiliation:
1. Universidade Salgado de Oliveira, Brazil
2. Universidade Salgado de Oliveira, Brazil; Universidade do Estado do Rio de Janeiro, Brazil
3. Université de Lorraine, France
Publisher
FapUNIFESP (SciELO)
Subject
Strategy and Management
Link
http://www.scielo.br/scielo.php?script=sci_pdf&pid=S1807-76922022000200306&tlng=en
Reference34 articles.
1. Employee behavior in a service environment: A model and test of potential differences between men and women;Babin B. J.;Journal of Marketing,1998
2. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors;Bettencourt L. A.;Journal of Applied Psychology,2001
3. Development and validation of the Emotional Labour Scale;Brotheridge C. M.;Journal of Occupational and Organizational Psychology,2003
4. Handbook of industrial and organizational psychology;Campbell J. P.,1990
5. The Oxford Handbook of Organizational Psychology;Campbell J. P.,2012
Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. A new Normalized Index for Ranking Papers in Systematic Literature Reviews;Decision Analytics Journal;2024-03
2. Analysing the Impact of Robot, Artificial Intelligence, and Service Automation Awareness, Technostress and Technology Anxiety on Employees’s Job Performance in The Foodservice Industry;2023 5th International Conference on Cybernetics and Intelligent System (ICORIS);2023-10-06
3. A New Formulation for Ranking the Papers in a Systematic Literature Review: Normalized Index for Ranking Papers (Nirp);2023
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3