Affiliation:
1. Gebze Technical University, Türkiye
Abstract
ABSTRACT With COVID-19, a significant number of companies have started to work remotely, and communication has started to occur mainly through technological tools. This study investigates the relationship between teleworkers’ interpersonal communication and job satisfaction through the mediating role of information technology (IT) awareness and creative performance. Data were collected from 683 teleworkers and analyzed using structural equation modeling (SEM) and PROCESS Macro. The findings indicated that (1) teleworkers’ interpersonal communication satisfaction is positively associated with job satisfaction, and (2) IT awareness and creative performance mediate the relationship between interpersonal communication satisfaction and job satisfaction. Finally, the study’s theoretical and managerial implications are discussed. The results emphasize the role of interpersonal communication satisfaction on job satisfaction and show that both employees and companies should receive the necessary training for a sufficient level of employee IT knowledge.
Reference56 articles.
1. A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety;Ahmad N.;Journal of Retailing and Consumer Services,2022
2. Research in Organizational Behavior;Amabile T. M.,1988
3. The role of knowledge management processes for enhancing and supporting innovative organizations: a systematic review;Areed S.;Recent Advances in Intelligent Systems and Smart Applications,2020
4. Designing and validating the training pattern of information and communication technology (ICT) for employees;Baghdarnia M.;Technology of Education Journal (TEJ),2018
5. Being successful in creative profession: The role of innovative cognitive style, self-regulation, and self-efficacy;Beeftink F.;Journal of Business and Psychology,2012