1. A double shot 2% mocha latte, please, with whip: Service encounters in two coffee shops and at a coffee cart;Bartlett, Nicola J. Downey,2005
2. Conversations in public places;Beinstein, Judith.,1975
3. Gossipy events at family dinners: Negotiating sociability, presence, and the moral order;Blum-Kulka, Shoshana,2000
4. Small talk in service dialogues: The conversational aspects of transaction a telephone talk;Cheepen, Cindy,2000
5. The predictability of informal conversation;Cheepen, Cindy,1988