Researching informal workplace learning in the context of remote working in the post COVID-19 world

Abstract

AbstractWork practices and learning are entangled processes that operate differently in each workplace. Central factors producing this diversity are the informal, social and affective cultures facilitated and supported in each workplace. Recent research findings further suggest that these informal modes of workplace practice are critical for how people in these organisations learn, and for their capacity to innovate and adapt to changes in their business environment. Lockdowns implemented because of the COVID-19 pandemic, during which many organisations and individuals have had to embrace remote working using digital devices, software and broadband, have significantly reduced opportunities for these important informal and social dimensions of workplace practice. Given the likelihood that diverse forms and degrees of remote working will become part of the post-pandemic ‘new normal’, we discuss in this paper approaches to researching the extent to which, and in what forms, the benefits of informal interactions can be enabled and replicated in situations of partially or wholly remote working. The paper contributes to the literature on workplace learning by critically discussing the effects of the pandemic, and especially remote working, on the modern workplace, and discussing possible future directions for research.