Socio-cultural perception of robot backchannels

Abstract

Introduction: Backchannels, i.e., short interjections by an interlocutor to indicate attention, understanding or agreement regarding utterances by another conversation participant, are fundamental in human-human interaction. Lack of backchannels or if they have unexpected timing or formulation may influence the conversation negatively, as misinterpretations regarding attention, understanding or agreement may occur. However, several studies over the years have shown that there may be cultural differences in how backchannels are provided and perceived and that these differences may affect intercultural conversations. Culturally aware robots must hence be endowed with the capability to detect and adapt to the way these conversational markers are used across different cultures. Traditionally, culture has been defined in terms of nationality, but this is more and more considered to be a stereotypic simplification. We therefore investigate several socio-cultural factors, such as the participants’ gender, age, first language, extroversion and familiarity with robots, that may be relevant for the perception of backchannels.Methods: We first cover existing research on cultural influence on backchannel formulation and perception in human-human interaction and on backchannel implementation in Human-Robot Interaction. We then present an experiment on second language spoken practice, in which we investigate how backchannels from the social robot Furhat influence interaction (investigated through speaking time ratios and ethnomethodology and multimodal conversation analysis) and impression of the robot (measured by post-session ratings). The experiment, made in a triad word game setting, is focused on if activity-adaptive robot backchannels may redistribute the participants’ speaking time ratio, and/or if the participants’ assessment of the robot is influenced by the backchannel strategy. The goal is to explore how robot backchannels should be adapted to different language learners to encourage their participation while being perceived as socio-culturally appropriate.Results: We find that a strategy that displays more backchannels towards a less active speaker may substantially decrease the difference in speaking time between the two speakers, that different socio-cultural groups respond differently to the robot’s backchannel strategy and that they also perceive the robot differently after the session.Discussion: We conclude that the robot may need different backchanneling strategies towards speakers from different socio-cultural groups in order to encourage them to speak and have a positive perception of the robot.