Research on How Emotional Expressions of Emotional Labor Workers and Perception of Customer Feedbacks Affect Turnover Intentions: Emphasis on Moderating Effects of Emotional Intelligence-Reference-Cited by-同舟云学术

Research on How Emotional Expressions of Emotional Labor Workers and Perception of Customer Feedbacks Affect Turnover Intentions: Emphasis on Moderating Effects of Emotional Intelligence

Published:2019-01-04 Issue: Volume:9 Page:
ISSN:1664-1078
Container-title:Frontiers in Psychology
language:
Short-container-title:Front. Psychol.

Author:

Lee Young Hee,Lee Suk Hyung Bryan,Chung Jong Yong

Publisher

Frontiers Media SA

Subject

General Psychology

Reference157 articles.

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3. Emotional labor in service roles: the influence of identity.;Ashforth;Acad. Manag. Rev.,1993

4. Social identity theory and the organization.;Ashforth;Acad. Manag. Rev.,1989

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