Factors influencing teachers’ satisfaction and performance with online teaching in universities during the COVID-19

Abstract

The COVID-19 pandemic has significantly changed the teaching model, promoting educational institutions to initiate more explorations in online teaching. This study examines the factors influencing teachers’ online teaching performance and satisfaction in universities during the COVID-19. We applied a model of technology acceptance (TAM), expectation confirmation (ECM), and computer self-efficacy (CSE) to develop a questionnaire. The survey was used to collect data from 347 teachers from 6 universities in eastern China to identify factors affecting teachers’ performance and satisfaction during the COVID-19. The results indicated that teachers’ performance of online teaching is significantly affected by satisfaction, perceived usefulness, and perceived ease of use of online teaching. Meanwhile, confirmation of online teaching expectations and computer self-efficacy significantly impacted teachers’ satisfaction with online teaching. This work is an original empirical study guided by multiple theories. It contributes to the online education literature and provides advice regarding how teachers’ online teaching satisfaction and performance can be developed in a situation like the one that occurred with COVID-19. This work also broadens the application of TAM and provides an alternative theoretical framework for future research on teachers’ online teaching performance.