Scheduling and Rescheduling Operations Using Decision Support Systems: Insights From Emotional Influences on Decision-Making

Abstract

For many years, manufacturers have focused on improving their productivity. Production scheduling operations are critical for this objective. However, in modern manufacturing systems, the original schedule must be regularly updated as it takes places in a dynamic and uncertain environment. The modern manufacturing environment is therefore very stressful for the managers in charge of the production process because they have to cope with many disruptions and uncertainties. To help them in their decision-making process, several decision support systems (DSSs) have been developed. A recent and enormous challenge is the implementation of DSSs to efficiently manage the aforementioned issues. Nowadays, these DSSs are assumed to reduce the users' stress and workload because they automatically (re)schedule the production by applying algorithms. However, to the best of our knowledge, the reciprocal influence of users' mental state (i.e., cognitive and affective states) and the use of these DSSs have received limited attention in the literature. Particularly, the influence of users' unrelated emotions has received even less attention. However, these influences are of particular interest because they can account for explaining the efficiency of DSSs, especially in modulating DSS feedback processing. As a result, we assumed that investigating the reciprocal influences of DSSs and users' mental states could provide useful avenues of investigation. The intention of this article is then to provide recommendations for future research on scheduling and rescheduling operations by suggesting the investigation of users' mental state and encouraging to conduct such research within the neuroergonomic approach.