Resident university students’ everyday-life information seeking behaviour in Pakistan

Abstract

Introduction. This study seeks to investigate the everyday-life information seeking behaviour of postgraduate students living in the residence halls of the University of the Punjab, Lahore. Method. A critical incident technique, a qualitative research approach, was used in order to achieve its objectives. Face to face interviews of twenty postgraduate students, having a rural background, selected through purposive sampling, using a semi-structured interview approach were conducted. Analysis. The verbal data was organized and analysed using thematic analysis. The important data was coded and grouped for deriving themes. Results. The participants' situations were centred on health, socio-economic, cultural, technological, and legal issues. These students mainly relied on inter-personal information sources in order to resolve their everyday-life issues. The role of university libraries was non-existent in meeting the everyday-life information needs of these participants. Some participants suspected the quality and scope of information received from news and social media. These participants were mostly unsuccessful in accessing needed everyday-life information on time due to lack of information sources. Conclusions. The results have implications for both theory and practice. It extends the scope of the everyday-life information seeking model by adding a new dimension and provides insights into trans-national perspectives. If the everyday-life issues of resident postgraduate university students remained unresolved due to lack of information and institutional support, it might affect their academic achievement and research productivity. Therefore, the university administration should plan on-campus consultancy services within student affairs offices for supporting such students to overcome difficulties in light of their everyday-life information needs. The library staff should also design services to support those provided by the university administration.