Determining the level of satisfaction among users of public transport in Lublin

Abstract

The purpose of this work was to present the public transport system operating in the city of Lublin, including its history, organizational structure, elements of line and point infrastructure, and analysis of the survey results in the form of a survey conducted among 248 people who are passengers of public transport. The questionnaire contained 20 questions whose answers were developed in the form of charts and tables and their discussions. In addition, comparative data from a study carried out in 2016 by the Municipal Transport Authority in Lublin were added to some of the results. The elaboration of results allowed the assessment of the level of satisfaction among respondents, including proposed changes submitted by the respondents. They are a suggestion for the body dealing with the organization of public transport in the city, as well as for entities performing transport within it, regarding future projects improving the operation of public transport, thus satisfying the needs of potential passengers.