Information and Communications Technology (ICT) as a Teaching and Learning Tool: A Study of Students’ Readiness and Satisfaction

Abstract

Students and academics in higher education institutions (HEIs) were perilously hit by the unparalleled changes due to the COVID-19 pandemic. Within a span of less than a month, teaching and learning activities were shifted online to warrant continuity. This study intends to probe the online learning readiness and satisfaction among university students within the scope of students’ prior ICT knowledge and the university's ICT infrastructure. This study employs a quantitative approach with a questionnaire as the research instrument. A sample size of 1,692 Sunway University students in the Ministry of Education (MOE) General Studies subjects were chosen. The data were analysed descriptively, and the results revealed that students are generally ready for online learning, and they are satisfied with the ICT amenities provided. As a result, both students and Sunway University are well-prepared, with the major implication that student preparation and satisfaction, as well as infrastructures, are critical to scaffold the accelerated transition in the use of online learning.