Toward an Enterprise Gamification System to Motivate Human Resources in IT Companies

Abstract

In the age of Industry 4.0, competition between companies is becoming increasingly intense, and companies are turning to trends that aim to improve overall performance. Accordingly, the company ITEK decided to create a global gamification mechanism focused on motivating employees and encouraging them to perform their tasks in order to obtain incentives. For the construction and development of this mechanism, design science research and the 6D approach to gamification were used as methodologies, including tools from the aforementioned company that can be adapted to cloud tools in future applications. With this in mind, as a result, a base artifact with potential for future implementation can be shown, having interoperability and integrity for possible changes in companies with similar needs, an architecture related to the matter, and a proof of concept, proving that is possible to implement the solution in a real-world context. This article serves as a beacon to bring practical examples to the scientific and business community that can enrich and give light to new applications related to the themes of gamification, cloud, and human resources. As such, it can be expected that the next steps will include the application of the gamification model in the company ITEK, the documentation of its application, its results for employees, and the overall performance of the company. As a result and as proof of concept, an architecture was developed that allows for the integration of eight tools and 12 rules created for the gamification model.